Services & Facilities

Free Wi-Fi

We offer free Wi-Fi throughout the centre to all of our customers to ensure you stay connected whilst on the move. Sign up whilst you’re in the centre to get connected.


Centre Management Assistant
Rachel Mallaburn


Shopmobility is a service that provides battery-powered scooters and wheelchairs for people with mobility difficulties. Becoming a member of the Shopmobility scheme can give you greater choice, freedom and independence to travel around the city centre.

Standard or battery-powered wheelchairs and scooters can be booked in advance, a sighted guiding service is available and volunteers can be made available to help you with your shopping. You can also pre-book a parking space on Level 4 of Eldon Garden multi-storey car park when using Shopmobility equipment. If you borrow a battery powered scooter or wheelchair you will be shown how to use it by our staff.
Contact us in person or via the methods below to request an application form. Complete the form and return it to us along with your annual membership fee.

It costs £25 per year to be a member of Newcastle Shopmobility. For that you get the free use of all equipment and free parking when using Shopmobility equipment. Once your membership has been approved we will send you your membership card which you can use when making bookings of equipment or parking spaces.

Newcastle Shopmobility is based in Eldon Garden Shopping Centre on Percy Street, right in the heart of the Newcastle.

Opening Hours: Monday to Saturday 9:30am – 5pm

Newcastle Shopmobility
Eldon Garden Shopping Centre
Percy Street
Newcastle upon Tyne

Phone: 0191 261 6176

Toilets and Baby Change

Toilets and baby change facilities can be found on both the lower and upper level of the shopping centre.

Disabled Toilets

Disabled toilets can be located on both the lower and upper level of the shopping centre


For you convenience these are located in the car park

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